Complaining: You recently stayed in a hotel in a large city. The weather was extremely warm and the cooling system in your hotel room was unsatisfactory. Write a letter to the manager of the hotel. In your letter
* explain what was wrong
* give details as to how you had to overcome the problem
* say what action you would like the manager to take.

Dear Madam or Sir,

The purpose of this letter is to complain about my room during a recent stay at your hotel. It seems the cooling system was not functioning on July 18^th and 19^th during my stay.

I had booked my room 3 weeks in advance, but I had great difficulty from the moment the concierge opened the door. I arrived at 3:00 p.m. at your hotel and was promptly taken to my room on the third floor facing west. When the door opened, I could smell only stale air. It was as if the windows had not been open for weeks. Thus, I asked the bellhop to open them, but he could not because; as he said, they do not open. I then thought I would turn on the air conditioning, but I was informed by the front desk that it was not working, and it would not be fixed for 3 days. I spent two days at your hotel with my door open with the bathroom fan on in a very warm room where I could hardly sleep at night.

Is it possible I can have my money refunded for my stay? As you have my contact information already, I am hopeful you will call or email me as soon as possible to tell me the outcome of my request.

Yours faithfully,

Karen Jones

Notice:

Dear Madam or Sir,

Purpose: The purpose of this letter is to complain about my room during a recent stay at your hotel. It seems the cooling system was not functioning on July 18^th and 19^th during my stay.

Detail: I had booked my room 3 weeks in advance, but I had great difficulty from the moment the concierge opened the door. I arrived at 3:00 p.m. at your hotel and was promptly taken to my room on the third floor facing west. When the door opened, I could smell only stale air. It was as if the windows had not been open for weeks. Thus, I asked the bellhop to open them, but he could not because; as he said, they do not open. I then thought I would turn on the air conditioning, but I was informed by the front desk that it was not working, and it would not be fixed for 3 days. I spent two days at your hotel with my door open with the bathroom fan on in a very warm room where I could hardly sleep at night.

Outcome: Is it possible that I can have my money refunded for my stay? As you have my contact information already, I am hopeful you will call or email me as soon as possible to tell me the outcome of my request.

Yours faithfully,

Karen Jones   (219 words)